Systems Support Engineer

Colombo, Sri Lanka


• Work with other members of engineering team to design and implement solutions for clients.

• Observe monitoring systems (Zabbix, Prometheus/Grafana, CloudWatch) and take necessary action relates to alarms & Alerts.

• Assist Dev Ops and implementation teams with deployment and setup.

• Respond to problem tickets within pre-defined SLAs as they come in using our support ticket management platform.

• Communicate with different teams vertically for problem solving and escalation.

• Provide project-based engineering, break-fix support and ongoing enhancement review within each area of coverage.

• Maintaining UAT/Dev Servers

• Monitor Network/Systems alarms and take necessary actions.

• Continue education and certification.


• Minimum 1-2 years of IT related experience, including Network, Systems Administration / Engineering.

• A solid understanding of MySQL Database and its administration.

• Elastic Search, Elastic Cache (Redis) knowledge is preferred.

• Experience with SQL Server Clustering and/or SQL Server AlwaysOn

• Experience with AWS services is a plus.

• Experience administering backup and maintenance of SQL Server databases

• Experience configuring, modifying and managing SQL Server Jobs

• Experience troubleshooting errors and performance issues.

• Windows Server Administration

• Percona MySQL Cluster experience as plus

• MS Azure services experience as plus

• Redis Enterprise experience as plus

Desired Qualifications

• Bachelor’s Degree in Computer Science/IT or related experience.

• Network Monitoring and Network Operations

• Linux, Windows server deployment experience

• Knowledge of Data Base deployments and administration.

• Solid interpersonal communication skills

• A desire to take on new challenges that will not only develop yourself, but help to contribute to the operation at a higher level.

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