Routing Analyst - Messaging

Belgrade, Serbia




We regularly sign new customers relying on our technology to connect to mobile users by SMS, and we are looking for Routing Analyst to analyse and monitor the quality of delivery of the SMS being sent over Mitto's system and perform the necessary actions to maintain a high quality of SMS delivery.


What you will do

• Monitoring the SMS delivery over the different connections to suppliers

• Monitoring ongoing costs and prices of products

• Coordinate with suppliers, partners and internal staff, particularly with the Procurement and Pricing Team

• Reacting to the low quality of delivery alerts and changing the routing to maintain a high deliverability

• Analyse and investigate the root cause of delivery failures

• Set up custom routes in coordination with sales managers

• Perform proactively quality improvement tasks and cost reduction tasks

• Extensive data analysis as well as developing the reporting tools to share that data with management


Your skills and qualifications

• Holds a University degree in Electrical Engineering or Computer Science or has the equivalent experience

• Minimum 1 year of experience in Mobile Services (SMS) or Wholesale Telecom Operations

• Demonstrates knowledge and proficiency in SS7 and SMPP protocols

• Strong analytical skills, with a natural curiosity to acquire new knowledge 

• Strong focus on details 

• Strong Excel skills 

• Ability to work independently 

• Fluent in written and spoken English 

• Communicative and ready to work closely with a team 


We offer

• Take part in complex, innovative projects used by highly recognizable brands and clients

• Work in an international team of talented, experienced and helpful engineers and analysts

• Develop further on modern technologies and innovative projects

• Opportunity to grow both professionally and personally in a supporting, stimulating and friendly work environment




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